March 21, 2017

Remains fastest growing provider of third-party support and managed services for SAP and Oracle enterprise applications

DENVER, CO, March 21, 2017 – Spinnaker Support, the leading global provider of third-party support, managed services, and consulting for users of SAP and Oracle enterprise applications, reported today its full fiscal year (FY) performance results ending December 31, 2016. TSAP support serviceshe company reported record year-over-year new sales growth of 48.7%, customer count grew to 852 across 93 countries, and the workforce grew by 34.6%.

“In 2016, Spinnaker Support remained the fastest growing vendor in a fast-growing market,” stated Matt Stava, CEO at Spinnaker Support. “Enterprises that run SAP and Oracle seek greater value on their maintenance and support spend. Many are taking a break from high annual support fees while they define their strategic cloud roadmaps. Our unique blend of services, a relentless commitment to customer satisfaction, and our respect for the intellectual property rights of others served as key drivers of our record performance results.”

Record Sales and Workforce Growth in 2016

  • Record net new sales growth of 48.7%.
  • Oracle support services grew by 52.5%.
  • The SAP support services increased by 38.9%.
  • 36.33% of total net new sales were generated outside of North America. New customers were signed in 17 international countries.
  • 90.1% of total net new sales resulted from third-party maintenance and support, with the balance derived from managed services and consulting.
  • The company expanded its global workforce by 34.6%, adding support engineers across every regional support hub including Denver, London, Mumbai, and Singapore.
  • Opened support hub in Tel Aviv, adding local resources to support Israeli customers and to reinforce our “follow the sun” coverage model outside of Israel.
  • 69.8% of total employees deliver support services.
  • Total signed customers to date increased to 852 spanning 93 countries.
  • Spinnaker Support is currently the only third-party support provider that delivers comprehensive software archiving services for enterprises that run Oracle. This reduces companies cost, complexity, and legal risk.

Award Winning and Recognized in 2016

  • Honored as Stevie Award Winner for Customer Service Team of the Year
  • Recognized by CIOReview as a Top 20 Most Promising Database Technology Provider and Top 100 Most Promising Oracle Solution Provider
  • Named by the Denver Post as a Winner of the State of Colorado Top Workplaces Award
  • Included in New Gartner Research on Third-Party Support Market.

Customer Recognition

Vaisala Corporation, headquartered in Finland, is a global leader in environmental and industrial measurement. After a thorough evaluation, Vaisala made the switch from Oracle to Spinnaker Support for E-Business Suite (EBS) support. “With Spinnaker Support, we are getting more comprehensive support, including tax and regulatory updates, at substantial cost savings,” said Bodil Forss, Chief Information Officer for Vaisala. “From the start of the support agreement in June 2016 to date, Spinnaker Support engineers have resolved our issues in a satisfactory way. We are happy with Spinnaker Support’s level of responsiveness and quality of support.”

“We switched to a third-party support model for our SAP system because we are stable and because we wanted to redirect savings to more strategic programs,” said Peter Girgis, Vice President and CIO of Dunn-Edwards Corporation. “After narrowing our search to the two top players in the space, we ultimately chose Spinnaker Support because of their culture, people, and proven delivery model. Spinnaker Support was just a better overall fit for Dunn-Edwards.”

2017 Shaping Up to be Another Explosive Growth Year

“New customer wins continue to come from all over the world,” continued Mr. Stava. “This year we are opening new operations hubs in Eastern Europe, Asia-Pacific, and the Middle East, further expanding our global reach and enriching our “follow the sun” support coverage. We continue to hire the finest SAP and Oracle software engineers in the world, who execute to our ISO 9001:2015 certified processes, and who we’ve armed with the industry’s most modern ITSM technology.”

About Spinnaker Support

Spinnaker Support is the fastest growing provider of third-party maintenance, managed services, and consulting – providing a unique blend of services for organizations that run SAP or Oracle. Our maintenance customers gain better support while saving an average of 62% on their annual maintenance fees. Savings are often redirected to fund and accelerate innovation, transformation, and cloud migration. Customer resources focus less on ERP system issues and more on delivering cutting-edge IT solutions that support business strategies. Our customers are 98.6% satisfied. We also deliver tailored managed services, allowing reduced vendor count for less cost. Our consultants engage in strategic projects that drive continuous improvement, development, and migration of Oracle and SAP enterprise applications with the unique surrounding technology environments in which they operate.