Proven Managed Services for Your SAP Systems

SAP peak performance is finally within your reach. With internal SAP teams being squeezed to do more with less and resource retention and acquisition increasingly competitive, turn to Spinnaker Support’s seasoned experts, experienced Level 2 and Level 3 engineers, to supplement your existing team or assume total responsibility for your SAP solutions. Our reliable, responsive, and resolution-driven SAP team can help your internal team turn their focus to new and strategic initiatives while we manage the existing system.

It’s time to elevate your SAP ecosystem’s efficiency and productivity. With Spinnaker Support’s SAP Managed Services team, you are backed by a global team ensuring all time zones are covered. This team’s knowledge extends to over 125 SAP products and technologies, the entire technology stack, cloud platforms, and the various sources of reporting data.

Managed Services

SAP Basis

Basis is strategic, not to be treated as just a toolset that any service provider can optimize. We monitor your complete SAP landscape through a state-of-the-art solution with advanced functionality. Our system is easy to set up and configure and can be deployed in hours, even for large or complex SAP ecosystems.
Managed Services

SAP BI

Our BI packages are each designed around an SAP product – BW, BW/4HANA, BOBJ, and BPC – and can be contracted as standalone or in combination. Each package is a collection of product-specific services that we customize based on an assessment of your current state and anticipated needs.
Managed Services

SAP Sybase

Advancing your Sybase ecosystem with an effective Sybase team. Activities can include: configuring the software, performing routine maintenance, retaining the right resources, developing custom scripts to build new Sybase instances, performing upgrades or applying patches, and developing custom SQL scripts to proactively monitor the health of the internal database Sybase environment.

What are managed services – and how do they benefit your organization?

“Managed services” involve contracting a Managed Service Provider (MSP) to oversee certain technical and application functions and processes. Unlike third-party software support that addresses specific issues as they arise, managed services are typically ongoing activities with a more proactive, strategic approach.

Managed services help to augment your staff, fill gaps in your IT team’s capabilities, and improve your overall operability, often with less expense. Managed services are typically ongoing, proactively planned activities performed by a dedicated team of Level 2 and Level 3 engineers.

  • Our Approach
  • The Benefits
SAP Managed Services from Spinnaker Support improve your operability for a reasonable cost.

Hiring for new or replacement skills is costly and slow. Spinnaker Support helps you instantly expand your existing staff, fill gaps in your team’s capabilities, and develop a smart plan for a stronger IT infrastructure.

Our remotely-delivered SAP managed services are performed by experienced Level 2 and 3 engineers. Need to tackle a more complex issue? We can escalate to Level 4 engineer support whenever you need it.

  • Technical Managed Services (TMS)
  • Development Managed Services
  • Application Managed Services (AMS)
  • Monitoring
  • Day-to-day management of basic IT operations and functions
  • Cloud-based infrastructure or software management
  • System health checks
  • Interoperability and integrations
  • Staff augmentation
  • And more

Why Choose Spinnaker Support for SAP Managed Services?

As an SAP customer, you know how much your organization depends on SAP software solutions. The ongoing health of this software is primarily in the hands of your team. Given the deep, broad, and endless outpouring of new functionality — coupled with your organization’s ever-changing landscape — it is critical to find the right SAP service partner to help address your immediate and long-term needs.

Spinnaker Support is there when you need us and standing by even when you don’t think you do. Our international operations centers support 14 languages for customers in 100+ countries around the globe. ITIL-centric services are customized for the applications and system you run, ensuring you have a tailored experience.

Optimize

General system health, performance, reporting, and processes to increase your operational efficiency.

Monitor

Proactively track around-the-clock performance in order to identify and resolve developing issues with a cost-effective and easy to install tool.

Free Up Your IT Staff

Turn your limited internal staff to strategic projects that grow the business. Leave the day-to-day and most challenging tasks to us, which can be handled any time of day by our global team.

Justify ROI

A reliable and reasonable fee structure with the ability to expand the relationship with a single vendor for consulting projects or third-party support.

A fully integrated suite of support offerings and features
SPINNAKER OFFERINGS

Spinnaker Support

Premier, personalized third-party support for
enterprise software

Spinnaker Managed ServicesTM

Managed services to offload IT operations, augment
staff, and fill capability gaps
SPINNAKER FEATURES

Spinnaker ShieldTM

Proactive full-stack security and vulnerability
protection

Spinnaker IntelligenceTM

AI tools designed to identify issues faster

Spinnaker LinkTM

Interoperability services for the IT ecosystem
WEBCAST
On-Demand Video: The State of SAP in 2021 – and What It Means for You

For any organization considering a long-term ERP strategy, we invite you to watch our webinar, "What Your Plans for SAP Should Be," guided by Shawn du Plessis, Vice President of SAP Global Support Services. This webinar discusses the current state of SAP's product roadmap, the risks and rewards for SAP customers, and recommendations for addressing your options.

Watch Now
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SAP BI Managed Services
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SAP Basis Managed Services
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