SAP BI Components Third-Party Support

Affordable Support for SAP’s Business Intelligence (BI) Products

Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Intelligence components. Spinnaker Support currently services medium to large size enterprises running tools including SAP Business Warehouse (BW), SAP BW on HANA, SAP BW/4HANA, and SAP BusinessObjects (BOBJ), with thousands of professional users globally spanning more than 100 countries.

Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and highly personalized service.

Your operations rely heavily on tools such as BW, BOBJ, and Crystal Reports to transform raw data into insights and actions that advance your business. With third-party SAP support, you gain high responsiveness and faster problem resolution when problems do arise.

Third-party SAP BI component support lets you remain on your existing versions for as long as needed regardless of whether the product version remains covered by SAP Support. When you eventually upgrade, move to the cloud, or migrate away from your current products, can rely on our expert technology advisory services.

Why Replace SAP-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should drain your IT budget. Expert assistance is critical to dealing with unplanned technology issues, and that service should be fairly priced.

Unfortunately for organizations running stable BI components like Business Warehouse and BusinessObjects, SAP Support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you to new versions like BW/4HANA or have you invest even more to migrate to another product. But if you are not yet ready for an upgrade or wish to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.

Dive Deeper



Compare Support Models

Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party alternative because SAP: 

  • Raises support fees each year by 2-4%, with no material benefits. 
  • Has moved to a primarily self-service model instead of immediate, live assistance. 
  • Does not assist with customizations and integrations. 
  • Responds far too slowly to P2 and P3 issues. 
  • Tries to force them into unjustifiable upgrades or expensive cloud products. 

Third-party software support emphasizes more proactive and comprehensive service for SAP software issues. Skilled engineers respond in minutes to your support ticket. They know youunderstand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.  

Case Study: BancTec Cuts SAP Support Costs by 60% through Spinnaker Support

BancTec is a global outsourcing service company that has relied on SAP Business Suite (ECC6), BW, and other products to drive its business for nearly 20 years. After a series of acquisitions and a staff reduction, the BancTec SAP IT team was given the directive to reduce steep SAP support costs while maintaining a high level of performance.  

In September of 2017, BancTec selected Spinnaker Support as its global third-party SAP support vendor. BancTec immediately achieved 60% hard cost savings from what they had been spending with SAP.

Read the Full Story

The Advantages of Third-Party Support for SAP BI Components 

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price. But if your enterprise is understaffed, strapped for time, or lacking advanced SAP reporting skills, then you can benefit from Spinnaker Support’s third-party support. 

Organizations choose Spinnaker Support because we: 

  • Immediately reduce the cost of support fees by an average of 62%  
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers 
  • Supply more comprehensive coverage, including for customizations and interoperability issues 
  • Help extend the life of stable, customized, and productive applications, for as long as you need 
  • Offer flexible commercial terms that match your licenses and business needs 
  • Provide a safe haven until other BI solutions become right for your business 

Our global team supports a wide range of SAP products spanning applications, databases, and the surrounding technologies to help ensure ongoing interoperability.  

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with SAP. Our SAP engineers average over 19 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex issues. 

Included in Our Standard Agile PLM Support:

(click the icons to learn more)

Break/Fix
دعم الاستعلامات العامة
Security & Vulnerability Management
خدمات الاستشارات التكنولوجية

“The support engineers are responsive, efficient, and engaged directly in resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support.” 

Ajith Kumar, Senior Manager, Autodesk - Read the Case Study

ما ندعمه

As a third-party vendor supporting instances of SAP BI Components, we are uniquely positioned to provide services around legacy products in various configurations: 

  • Supported Products

    • SAP Business Warehouse (BW) 7٫0 and later 
    • SAP BusinessObjects (BOBJ) XI R3.1 and later 
    • SAP Business Intelligence (BI) 
    • SAP BW/4HANA 
    • Analytics Hub 
    • Crystal Reports 
    • Lumira 
    • OpenText 

الخطوات التالية

Brochure

Case Studies

مكتبة المصادر