فبراير 5, 2016

فبراير 5, 2016 | جان سبيتش | كبير محللي دعم التطبيقات

20 years ago, I started a new job at a privately-owned software company here in Denver, Colorado.  Its’ founders were three guys: Jack, Dan, and Ed.  My friend, who worked for the JD Edwards Support organization, figured I was smart enough to be trained, so she got me an interview.  I remember how excited I was to be hired and what a great vibe I felt just being there.  It was super hard work, but I really felt like I was part of a special place. يا لها من ثقافة رائعة! Everyone was happy to be there.  We got our jobs done, prided ourselves in excellent, personalized customer service, and as they used to say “had fun along the way”.

As the years passed, as with all things, there were changes.  We went public, which meant changes, good and bad.  But it makes sense, I suppose- who starts a business without wanting to make a buck?  The tech bust happened and times got more difficult.  We were bought by a competitor.  It happens…then one hostile takeover later and I found myself working for a ginormous software company.

Maybe it is working at such a large scale, but the personal touch with our customers we’d all prided ourselves in seemed to be vanishing.  The focus became self-service for JD Edwards support:  push whitepapers, force the customer through a guided resolution, which more often than not, pushed them – you guessed it- to a whitepaper before they were allowed to enter a ticket and speak to someone to assist them with their problem.  This was the approach that was considered proactive in addressing customer needs.

So I made the decision to start over at a company, which reminded me of the “old job” I started 20 years ago.  Spinnaker Support brought me back to the good old days. I’m still working with the same software, which runs through my veins – but now I have my own set of customers that I get to open my bank of knowledge to and offer my personalized service.  We are proactive in that I call them every month to review their tickets, explore projects that we can assist with, offer tips on how to leverage their investment to get the most benefit, and generally just remind them that I am here for them.  My colleagues are similar. فكل فرد يمثل موردًا "كبيرًا" وبصفتنا فريق واحد فنحن نحظى بمتوسط خبرة يبلغ 18,5 عامًا في خدمات الدعم لمنتجات JD Edwards ولدينا فريق عمل استثنائي وفريد من نوعه. ومعًا، يمكننا العمل لاستيعاب جميع عمليات دمج النظام اللازمة لتقديم الدعم الذي يحتاجه العملاء. At my old job, if words like “custom” or “modifications” were mentioned, support ended.  At Spinnaker Support, we not only assist in making custom modifications, we support it after we are done.

فشركتنا راسخة ونامية وتقدم دعم JD Edwards رفيع المستوى، بالإضافة إلى خدمات الدعم لأنظمة E-Business Suite وSAP وSiebel وOracle Database بتكلفة ميسورة مقارنةً بدعم بائع البرامج.

تُعد شركة Spinnaker Support مكانًا رائعًا لتعمل فيه ... كما كان الأمر بالأيام الخوالي الممتعة.

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