تحدث مع براين ستانز، نائب الرئيس، خدمات دعم أنظمة JD Edwards العالمية

دونما مزاح. إننا جادّون. يتيح لك وصولاً مباشرًا إلى جدول مواعيده لتحديد موعدٍ للحديث معه. وسيود أن يسمع منك. يتمتع براين بخبرةٍ تفوق ثلاثة عقود في مساعدة الشركات لتحقيق الاستفادة القصوى من استثمارهم مع JD Edwards. فالوقت الذي تقضيه مع براين هو وقتٌ مثمر.

دعنا نتحدث
What Are Managed Services – and How Do They Benefit Your Business?

“Managed services” means outsourcing technical and application functions and processes to third-party company, a Managed Service Provider (MSP).

  • Areas of Focus
  • النهج الذي نتبعه

JD Edwards EnterpriseOne and World are designed to let you tailor functionality to meet your business needs. Managed services help you take advantage of this flexibility and avoid issues that can hobble system performance and cause disruption to the business. You’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

  • خدمات CNC المدارة: You’ve invested heavily in EnterpriseOne but are looking to augment or replace your internal staff. Whether you need help with any of the “out of support” releases or the latest innovations in 9.2/Release 22, our CNC specialists can assist your technical, architectural, performance, and system optimization needs.
  • Proactive Monitoring Services: Proactive monitoring is essential to ongoing performance and capability adjustments. Combine advanced, 24/7 monitoring with CNC managed services to sustain uptime and improve your process efficiency. Even as you sleep, our proactive support detects and solves issues before you even know! Check out our solutions brief!
  • الخدمات المدارة للتطبيق : Some organizations simply require staff augmentation for application management. Our Level 2 and 3 engineers can take over whenever and wherever your team needs the help – or just a well-deserved break.
  • IBM iSeries System Administration: If you’re running on the IBM iSeries platform, we provide support and system administration for all tasks, including profile management, PTF, IPL, BRMS, and IFS management. This skillset is increasingly hard to find, and our experts will tackle your iSeries issues if/when they happen.
  • World Managed Services: You love your World software, and so does our skilled team, which has been offering World technical services for decades. If it can happen in World, we’ve done it, including automating your AP process to helping create the right reports for your “C Levels.”
  • Development Services: Not every organization can hire FTE JDE developers, so why not tap into our skilled team? We can help customize your JDE system on a cost-effective basis. Whether you want to optimize the forms in E1 or utilize Orchestrator to manage your EDI process, we have you covered.
النهج الذي نتبعه

Unlike software support, which is always triggered by a ticket or incident, managed services are typically ongoing, proactively-planned activities performed by an assigned team of Level 2 and Level 3 engineers.

Our JD Edwards managed services expand your staff’s reach, fill gaps in your IT team’s capabilities, and improve your overall operability. Add to your existing team or offload critical IT system management to an attentive MSP like Spinnaker Support to improve performance while simultaneously controlling costs.

Why Choose Spinnaker Support for JD Edwards Managed Services?

Our experience, expertise, and excellent reputation stand alone in the industry.

خدمات شاملة

خدمات تركز على ITIL، مخصصة لتطبيقاتك وعملياتك

يتم تقديمها حسب الحاجة

يتم توفير خدمات تتسم بسرعة الاستجابة على مدار الساعة طوال العام بلا انقطاع

فريق الهندسة العالمي

Level 2 and 3, with average 24+ years’ experience on Oracle JDE

يتم التصعيد عند الاقتضاء

القدرة على جلب موظفين من المستوى 4 إذا لزم الأمر

Lifetime Support for JDE

Optimize performance and uptime for as long as you need

مساعدة إضافية متاحة

Third-party software support or project-based consulting through a single provider

JD Edwards Managed Services On Your Terms

We offer convenient packages of Technical Managed Services and Application Managed Services based on your operational requirements. Our pricing will depend on multiple factors like number of environments, package selected, and product mix. We develop this during our discovery process and assessment of your specific needs.  

أنت تستحق تجربة عملاء أفضل.
ونحن نقدمها.

Whether you need enterprise software support or ongoing managed services, we combine quality expertise with personalized service – at a very reasonable cost.

Proven Managed Services Across the JD Edwards Ecosystem
الإصدارات والنسخ المدعومة
برنامج JD Edwards EnterpriseOne:

جميع التحديثات وإصدارات الأدوات

برنامج JD Edwards World:

جميع التحديثات التراكمية

برنامج JD Edwards OneWorld

جميع حزم الخدمة والتحديثات

منتجات JD Edwards EnterpriseOne المدعومة
  • إدارة دورة خدمة الأصول
  • إدارة CRM وإدارة الطلبات
  • الإدارة المالية
  • إدارة رأس المال البشري
  • التصنيع وسلسلة الإمداد
  • المشتريات
  • إدارة المشروعات
  • التخزين والنقل
  • إدارة الملابس
  • إدارة المزارعين
  • الصحة و السلامة
  • تقرير OneView
منتجات JD Edwards World المدعومة
  • إدارة التوزيع
  • إدارة الجودة
  • إدارة التصنيع
  • إدارة المشروعات
  • الإدارة المالية
  • المؤسسة
  • إدارة الموارد البشرية
  • إدارة الرواتب والمصروفات
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