- النهج الذي نتبعه
- المميزات
Our service capabilities span Break/Fix services, Security and Vulnerability management, Global Tax, Regulatory & Compliance (GTRC), General Inquiry and Advisory services that are enabled by a combination of:
People
- Engineers that bring on average 20+ years of experience and deep expertise in related software application.
- Customer success teams that partner with our customers every step of the way.
Process
- ISO9001 process designed for Level-4 support and Information Technology Infrastructure Library (ITIL) framework for service design, service transition, service operations, change management, and continuous process improvement.
- Our processes are also designed to ensure Intellectual Property (IP) protection of the original software vendor (Oracle).
Tools
- Robust knowledge base and AI-based automation to augment decision making and accelerate service response at scale.
- Best-in-class security tools.
Support that is designed to meet your needs with minimal disruption to your IT or business operations.
Personal
- Live experts vs. portal-based self-support model
- Assigned team of experts for every customer
Responsive
- Average 5-minute response from a member of your assigned team, 24 x 7 x 365
Partnership
- Frequently scheduled business and technology reviews
Comprehensive security solutions
- Seven-Point Security and Vulnerability Protection
- Security profiling and current system benchmarking
Accountable
- Customer selects issue priority level
- Proactive escalation by Spinnaker Support
Flexibility
- Spinnaker Support enables transformation journey in line with business & IT needs
دليل مجاني
دليل لمن لديهم شك في دعم الطرف الثالث لتطبيقات Orcale
لست متأكدًا مما إذا كنت مستعدًا للتحول عن الدعم المقدم من Oracle؟ سيزيل هذا الدليل المفصل كل الشكوك.
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